Audacious leadership, free resources & Sophia the robot 🙌🍴👥 #59

 

Audacious Leadership

Amongst current organisational terminology of lean, agile and service or human centred design, there’s a missing piece: audacious leadership.

That is, believing in and having conviction on a seemingly impossible idea, knowing that the context around the idea may change in time towards the idea being possible, trusting your gut instinct that drives you, and having the courage to take inspired action.

I’ve often seen the result of these activities: surprise, delight, shock and awe that something that seemed impossible was… indeed… possible.

Elon Musk attracts many world-wide fans. So many of his plans seem audacious.

What’s your audacious idea?

Get in touch if you want help planning how to make it a reality. It’d be great to see you fly.

You can do it! Go Left.

What’s happening online?

We’ve a new “free resources” page. First version. More to come.

Tips for being open-minded.

As always, the Australia Instagram has me chuckling:

Amazing photo – fascinating too!

Keeping it real ~

Sophia might start sweating?

Have fun,
Sam
SamanthaBell.com.au
RunwayDigital.com

Human-Centred Futures, Experiments & Writing Newsletters 💪 👀 🤓 #27

(Be prepared) This newsletter may have a few more typos than usual. I’m fitting it in in between a hectic play and work schedule and created it in 45 minutes which is a record for me. Hoping your week is wonderful! Have a great one.

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Human-Centred Futures.

Having just received a MASSIVE smile from the checkout person at the supermarket I’m even more delighted with this next phase of greater care, kindness and humanity that’s coming. So many organisations are starting to do more Service Design / Human Centred Design / People Experience Design in part because ‘average’ doesn’t cut it in many industries any more and because customers are global and can subconsciously or consciously demand more (quality / additional features / quicker deliver / better service). Also with more tracking more kindness will be observed and amplified online.

Knowing the supermarket I was in has been doing an internal overhaul for the past few years and training for better customer service and just now seeing the results, it reminds me this is what’s coming for most industries. As a consumer having better service sounds soooo good.

It’s good practice to go the extra mile. Aim high with what you’re doing and challenge others kindly to do the same. Create great ripple effects.

Do More Experiments.

A quick tip for more courage or to move on from indecision: Work out your best guess on the direction to take, make the decision in this direction, take action and call it an experiment. Don’t second guess yourself. Calling it an experiment can lighten your worries or concerns and build confidence in your intuition. Let me know how you go 🙂

Writing Newsletters.

This newsletter marks a year of me writing a fortnightly newsletter. Wahoo! If you’re thinking of writing a regular newsletter and have questions about doing so, hit reply. I’m interested to hear what you need to get your clever online.

Favourite reads & listens:

Great online presence:

  • Search consultant Andrew Bonwick’s articles help his potential clients, reiterate his services and show him as an expert. What articles could you publish on LinkedIn for your customers?
  • The extended list is here and here.

See you next time!

~ Sam

RunwayDigital.com

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